Ford has the most wins (seven) at the manufacturer level, while Toyota (four), GM (three), and Hyundai (three) were other top-rated automakers.
The annual awards, now in their 15th year, are based on the consulting firm's gathered responses of more than 68,000 new-vehicle owners. Over 48 different categories, they look at satisfaction in the first several months of ownership.
Carmakers are constantly improving their products and relationships with their customers. They communicate their success by citing the satisfaction of their owners. "Proof of satisfied customers is as good as gold," says George Peterson, president of AutoPacific. "We've found that more than one-third of new car buyers are positively influenced by objective awards based on owner ratings when deciding on a new car or truck."
"Vehicles that score highest in the Vehicle Satisfaction Awards are delivering value and satisfaction across a wide range of attributes," says Peterson. "The winners perform well in 48 separate categories that objectively measure the ownership experience."
Look below for the full list of individual model winners, all 2011 models.
PASSENGER CARS
Mercedes-Benz S-Class - Premium Luxury Car
Hyundai Genesis - Aspirational Luxury Car
Lincoln MKZ - Luxury Mid-Size Car
Ford Taurus and Toyota Avalon (tie) - Large Car
Hyundai Sonata - Premium Mid-Size Car
Suzuki Kizashi - Mid-Size Car
Volvo C30/S40/V50 - Premium Compact Car
Hyundai Elantra - Compact Car
Honda Fit - Economy Car
Porsche 911 - Sports Car
Scion tC - Sporty Car
Lincoln MKZ Hybrid - Hybrid Car
AutoPacific is a future-oriented automotive marketing and product-consulting firm. Every year AutoPacific publishes a wide variety of syndicated studies on the automotive industry. The firm also conducts extensive proprietary research and consulting for auto manufacturers, distributors, marketers and suppliers worldwide. Company headquarters are in Tustin, California, with an affiliate office
in the Detroit area. Additional information can be found on AutoPacific's websites: www.autopacific.com and www.vehiclevoice.com.
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